Publications
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. Scales to Measure and Benchmark Service Quality in Tourism Industry: A Second. Benchmarking: An International Journal. 2008;Vol.15, No.4:pp.469-493.
. Adopting the Business Excellence Framework in Tata Consultancy Services (North America Operations), USA: Best Practices. Paper presented as part of. 2007.
. Live and Let Live: The Evolution of Modern Retailing. Capital: Business & Finance Magazine. 2007;Vol. 2:pp. 61-65.